Vaya
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  • Additional Fees and Charges

  • Paying your bill at Australia Post

    $2.75


    Receiving a Paper Bill

    $2.50

    In order to avoid this charge, register your email address with us to receive email bills instead.

    Number Change Fee

    $27.50


    Plan Change Fee

    $5.00


    BPAY Payment

    $1.00


    Late Payment Fee

    $10.00

    This will be charged if your account is still owing after your due date.

    SIM card replacement

    $20.00


    Early Termination Fee

    Months Remaining x (Min Spend+Handset Charges)

    This is charged if you enter into a contract with us and you leave Vaya prior to the contract end date. We will also include any extra usage you may have incurred in your last month. Termination Fees do not apply to Month by Month agreements.

    Payment Dishonour

    $10.00

    We will charge this to you if your chosen payment method is declined. In order to avoid this, when we send you your bill, please make sure you have sufficient funds on your card/account to cover the bill on your scheduled due date.

    NB: Our fees and charges may change from time to time and you will be notified ahead of time.