• Additional Fees and Charges

  • Paying your bill at Australia Post


    Receiving a Paper Bill


    In order to avoid this charge, register your email address with us to receive email bills instead.

    Number Change Fee


    Plan Change Fee


    BPAY Payment


    Late Payment Fee


    This will be charged if your account is still owing after your due date.

    SIM card replacement


    Early Termination Fee

    Months Remaining x (Min Spend+Handset Charges)

    This is charged if you enter into a contract with us and you leave Vaya prior to the contract end date. We will also include any extra usage you may have incurred in your last month. Termination Fees do not apply to Month by Month agreements.

    Payment Dishonour


    We will charge this to you if your chosen payment method is declined. In order to avoid this, when we send you your bill, please make sure you have sufficient funds on your card/account to cover the bill on your scheduled due date.

    NB: Our fees and charges may change from time to time and you will be notified ahead of time.