This agreement is with Vaya Pty Ltd (ABN: 18 150 761 032).
1. Our commitment to you
Where you have a service with Vaya Pty Ltd that does not include account usage charges, we will not change the amount or frequency of drawing arrangements without your prior approval.
Where you have a service with Vaya Pty Ltd that does include account usage charges, the amount and frequency of the drawing arrangements will be as per the terms and conditions of your service agreement with us. This may require drawing at various times in the month to cover the usage charges you have incurred.
Vaya Pty Ltd will not disclose your details except where necessary to Vaya Pty Ltd's financial institution and for the purposes of conducting direct debits with your financial institution.
Vaya Pty Ltd will give you at least 14 days notice in writing if there are changes to the terms of the drawing arrangements.
For monthly recurring subscription charges, Vaya Pty Ltd will draw from your nominated financial institution account normally 7 days prior to the expiry of your current account's subscription period. If the due drawing date is not a business day, Vaya Pty Ltd will draw on the business day before or after that date.
2. Your commitment to us
You agree and understand that by creating an account with Vaya Pty Ltd, we will use your nominated credit card account for ongoing drawing arrangements unless you contact us and tell us to stop that drawing arrangement. You must enter a valid credit card in order to open an account with Vaya Pty Ltd and commence a drawing arrangement.
It is your responsibility to:
Ensure your nominated account can accept direct debits.
Ensure there are sufficient funds available in the nominated account to meet each drawing. The due balance will be deducted from the nominated bank account/credit card on the due date of the invoice each month.
Advise us if the nominated account is transferred or closed, or the account details change.
Arrange an alternative payment method acceptable to Vaya Pty Ltd if Vaya Pty Ltd cancels the drawing arrangements.
Ensure that all account holders on the nominated financial institution account either sign or verbally agree to the Direct Debit Authorisation.
A fee of $10 applies if the financial institution rejects a Direct Debit transaction. Available payment methods are by bank account direct debit or by credit card. If you wish to change your payment method, please contact Customer Service.
3. Your rights
If you wish to alter the drawing arrangements for your next direct debit and your service does not include usage charges, please contact Vaya Pty Ltd at least 7 days prior to the due date of your service package renewal. Otherwise if your service does include usage charges, please contact Vaya Pty Ltd immediately to allow this change to be processed or make other arrangements as soon as possible. Vaya Pty Ltd cannot guarantee that changes can be made in time for the next direct debit but will strive to achieve this wherever possible. The drawing arrangements may include:
a) stopping an individual drawing
b) altering the DD Authorisation
c) cancelling the DD Authorisation
d) changing to another payment method, such as BPay
To change a drawing arrangement or payment method please contact our support team at 1300 800 292 or email email@example.com
Where you consider that a drawing has been initiated incorrectly, you should first contact Vaya Pty Ltd Customer Service. If you are not satisfied with the response, please contact our complaints team via: https://www.vaya.net.au/?option=Complaints
. Vaya Pty Ltd has formal procedures for dealing with a complaint. You may also direct any disputes, stops or cancellations through your financial institution.
4. Other information
Vaya Pty Ltd reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution. Your drawing arrangements are also governed by the terms and conditions of your Vaya Pty Ltd account.