• Terms and Policies

  • Price Beat Guarantee

    Vaya Price Beat Guarantee - Terms and conditions

    Valid: from 10 May 2016 until further notice at Vaya's discretion (Guarantee Period)

    1. Duration and Eligibility

    During the Guarantee Period, new and existing Vaya customers (Eligible Customers) who:
    • show us evidence of a comparable, sim-only, 4G mobile plan (excluding mobile data plans) in Australia, advertised and available for sale with the same voice, text and data inclusions as a Vaya mobile plan (the Vaya Plan) but with a permanent and total monthly price or equivalent monthly price in the case of a plan with a 12 month expiry period (inclusive of delivery, taxes, fees and charges) (the Comparable Plan) which is lower than the Vaya Plan; and
    • place a new order or change to the Vaya Plan (as applicable) with a Vaya customer service representative over the telephone, will be eligible to receive the Guarantee Benefits described in clause 2 of these special conditions.

    • 2. Guarantee Benefits

      During the Guarantee Period, Vaya will:
      • give Eligible Customers their first month with Vaya for free by applying a credit (equal to the entire first month's price of the Vaya Plan) on that Eligible Customer's first bill; and
      • in each subsequent month during which the Eligible Customer remains with Vaya on the Vaya Plan, match the price of the Comparable Plan by applying a credit to the Eligible Customer's monthly bill equal to the difference between the monthly price of:
        (a) the Comparable Plan (as at the date of the price match); and
        (a) the Vaya Plan (as at the date of the price match), together, the "Guarantee Benefits".
      • For our 12 month plans, this will be applied as a credit to the upfront amount.

      3. Terms and Conditions

      • Excludes promotional or temporary pricing offers on Comparable Plans. Vaya may elect, in its absolute discretion, to match or beat promotional or temporary pricing on a Comparable Plan on terms which it sees fit from time to time.
      • All other terms and conditions of the Vaya Standard Form of Agreement and Fair Use Policy apply to the Customer's agreement with Vaya. Plan change fees disclosed to existing customers may apply.
      • Comparable Plan excludes conditional offers, such as bundled products, package deals or bulk purchases.
      • Does not extend to offers or prices not available to the general public. Offers or prices must be advertised and in market.
      • Does not extend to advertising errors (either ours or our competitors).
      • Not redeemable for cash.
      • Guarantee Period, Guarantee Benefits and other terms and conditions are subject to change without notice.
      • Not to be used in conjunction with any other offer.